Thank you for agreeing to complete this survey. It will only take a moment of your time and will help us improve our service to you. We respect your privacy, and your responses will stay confidential and anonymous.

What topic(s) were you looking for?

Public transport

Taxis and other passenger services

Vehicles and registrations

Drivers and licensing

Roads and traffic

Safety

Motorcycling

Heavy vehicles

Cycling safety

Pedestrian safety and education

Boating and marine

Transport facts and statistics

Department information and contacts

Other

What service were you looking for?

Find information

Make a payment

Make an application eg licence, permit, concession...

Provide information or feedback

Other

How did you first contact the Government of South Australia for the service you are seeking today?

Website

Telephone

Office

Regular mail

Fax

What was the result of this contact?

I got the service I needed

I was referred to another website

I was referred on to another contact within the same department

I was referred on to a different department or agency

I was told that the service was not available, or that I was not eligible

I gave up, or decided that I would try a different method of contact

How satisfied were you with the overall quality of service delivery at this point?

	Very dissatisfied				Very satisfied

If you were dissatisfied, please explain how we could improve.

To answer the following questions, please think about the website you have just visited.

Click to indicate how much you agree with each statement:

	Strongly disagree	Strongly agree	N/A
It was easy to find this website
When I got to the site, it was easy to find what I was looking for
I was informed of everything I had to do to get the service
I was treated fairly
The site is visually appealing
The site had the information I needed
I feel confident that my privacy is fully protected on this site

Click to indicate how important this aspect of service is:

	Not important	Very important
It was easy to find this website
When I got to the site, it was easy to find what I was looking for
I was informed of everything I had to do to get the service
I was treated fairly
The site is visually appealing
The site had the information I needed
I feel confident that my privacy is fully protected on this site

SUMMARY QUESTIONS

	Very dissatisfied	Very satisfied
Overall, how satisfied were you with the amount of time it took to get the service / information?
Overall, how satisfied were you with the accessibility of the service / information?
How satisfied were you with the overall quality of service delivery?

In the end, did you get what you needed?

Yes

I got part of what I needed

Please add any other feedback here:

ABOUT YOU

Gender

Male

Female

Age

<18 yrs

18-24 yrs

25-34 yrs

35-49 yrs

50-64 yrs

65+ yrs

How would you describe your computer skills?

I don’t use a computer

Beginner

Intermediate

Advanced

Expert

Are you an Aboriginal or Torres Strait Islander according to this definition?

An Aboriginal or Torres Strait Islander is a decendant of an indigenous inhabitant of Australia or Torres Strait Islands who identifies as, and is recognised and accepted as being Aboriginal or Torrest Strait Islander by members of the community in which they belong.

Yes

No comment

Do you speak a language other than English as your first language at home?

Yes

If Yes, please indicate what language(s) you speak at home:

No comment

Were you born in Australia?

Yes

If No, where were you born?

Survey hosted by DFC Online & Geographic Services.
Email onlineservices@dfc.sa.gov.au for more information.